Posts Tagged ‘United’
United today introduced its first aircraft equipped with flat-bed seats in a revamped premium cabin, all-new interiors, personal on-demand entertainment, Wi-Fi connectivity, in-seat power and USB ports on its transcontinental p.s. Premium Service. The fully refreshed interior offers 28 flat-bed premium-cabin seats, 48 extra-legroom Economy Plus seats and 66 seats in United Economy.
Flight 651, the first flight with the completely new cabin experience, departed Los Angeles International Airport (LAX) this morning to New York’s John F. Kennedy International Airport (JFK).
United offers p.s. service on all nonstop flights between New York Kennedy and Los Angeles, with 40 flights each way per week, and New York Kennedy and San Francisco (SFO), with 46 flights each way per week.
Upgraded Service and Amenities
Customers traveling on p.s. flights experience a higher level of service in the air and on the ground, including amenities usually reserved for long-haul international flights. The reconfigured p.s. aircraft will offer travelers:
New Seats: Customers in the premium cabin enjoy 180-degree flat-bed seats, which offers up to 6’4″ of sleeping space and more storage.
Inflight Entertainment: Customers throughout the aircraft have access to personal on-demand entertainment featuring a newly designed interactive touchscreen and more than 150 hours of programming. Individual monitors are 15.4″ in the premium cabin and 9″ in United Economy.
Inflight Dining: United gives premium-cabin customers several dining options and wine selections recommended by Doug Frost, United’s Master Sommelier and Master of Wine.
Inflight Connectivity: Customers throughout the aircraft can opt to stay connected with Gogo® inflight internet service. The aircraft also features power outlets and USB ports in every seat.
On the Ground Perks: Customers in the premium cabin and premier level MileagePlus® members have access to United Premier Access check-in and priority boarding lanes. Premium cabin customers also have access to United Club locations at New York Kennedy, Los Angeles and San Francisco.
In June, the company anticipates launching more reconfigured aircraft into service. The entire p.s. fleet is scheduled to be reconfigured by the end of 2013. Until the project is complete, the airline will operate a mix of aircraft on the p.s. routes.
United is committed to giving customers convenient travel options and the premium service they expect from the world’s leading airline.
United has introduced onboard satellite-based Wi-Fi internet connectivity on the first of its international widebody aircraft, becoming the first U.S.-based international carrier to offer customers the ability to stay connected while traveling on long-haul overseas routes.
The aircraft, a Boeing 747 outfitted with Panasonic Avionics Corporation‘s Ku-band satellite technology, serves trans-Atlantic and trans-Pacific routes.
Additionally, United has outfitted Ku-band satellite Wi-Fi on two Airbus 319 aircraft serving domestic routes, offering customers faster inflight Internet service than air-to-ground technology (ATG). The company expects to complete installation of satellite-based Wi-Fi on 300 mainline aircraft by the end of this year.
Customers have the choice of two speeds: Standard, priced initially between $3.99 and $14.99 depending on the duration of flight, and Accelerated, priced initially between $5.99 and $19.99 and offering faster download speeds than Standard.
United will install satellite-based Wi-Fi on Airbus 319 and 320 aircraft, and on Boeing 737, 747, 757, 767, 777 and 787 aircraft. Customers will be able to use their wireless devices such as laptops, smart phones and tablets onboard those aircraft to connect with internet service using the in-flight hotspot.
This service keeps travelers informed by providing the latest updates, including:
Flight status updates on scheduled departure time and gate
Check in reminders 24 hours prior to scheduled departure
Delay or cancellation notices on impacted flights
Re-accommodation notices when the customer’s itinerary has changed due to an irregular event such as severe weather
Customers may enroll by visiting united.com/flightstatus and entering their eight-character MileagePlus® account number. Customization is available, allowing subscribers to choose what types of notifications they receive, what information they value most, and the time and manner in which is it received.
Important Information for Travel Agencies Regarding Customer Contact Information
United takes a hierachical approach to ensuring that customers are provided with check-in notices and are informed of changes impacting their travel. Below is the order in which United’s system determines how and when a customer is contacted:
MileagePlus profile preferences and Flight Status Notification enrollment: The system determines if the customer prefers e-mail or phone notifications, and then uses the e-mail address or phone number provided by the traveler in their preference setting.
E-mail in record: If no preference is listed in the MileagePlus account or no MileagePlus number is provided, the system will look for an email address within the customer’s record.
Phone in record: If no email address is in provided in the record, the system will look for a phone number.
United only uses phone numbers in the Home (H) or Business (B) fields of the record. If the phone number is provided with an Agency (A), the number will be skipped.
The system will call the first H or B number in the record – if none is provided, the customer will not receive a notification.
Please note that if the agency provides their phone number in the H or B fields, they may begin receiving travel notifications instead of the passenger. These calls do not include identifying information such as customer name or record locator.
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